Triodos Bank Comments on RBS/Natwest Customer Charter
I decided last year to start investing some of my savings with Triodos Bank. As a green and ethical citizen I though that I'd vote with my "green" and give it to an ethical bank that would invest my meagre savings in a positive way. Whilst I've deposited the tiniest amount with them, I intend to move most of my savings to Triodos to ensure all my money is being looked after by and invested in sustainable causes.
So it was great interest today that I saw a press release from Triodos Bank - Hot on the heels of the RBS Customer Charter and the Natwest Customer Charter it seems that Triodos are about as pleased with RBS and Natwest as RBS and Natwest customers are! Here's the Triodos press release:
Commenting on the RBS / Natwest customer charter, Charles Middleton, UK managing director at Triodos Bank, said:
“These service commitments should be bread and butter for all banks. Firstly, customers have a right to a basic level of service yet it’s clear that some banks continue to fail to deliver. Little wonder, then, that when asked, one in five (21%) Brits could not find a single reason to recommend their bank*.
“Customers are entitled to expect more from their banks. The customer service element should be a given but we believe the public should be asking for, and getting, more than this, for example, some sense of what their bank is doing with the money they entrust to it, and greater transparency on investment decisions. Amazingly, 35% of UK banking customers think their money simply sits in a bank vault or benefits from occasional interest. Few realise how a bank may actually be using their money, and most banks don’t make it easy for customers to be more aware of this and give their opinion. However, 61% of people would like to be with a bank that shares their values.
“We urge dissatisfied customers to take action, approach their banks and demand not just a basic level of service, but more than this, including transparency on how they use savers’ deposits, so that the public can vote with its feet on issues that matter to them.”
A recent, separate survey among Triodos Bank customers revealed 94% of the ethical bank’s customers would recommend Triodos to others. Other findings from Triodos customer survey among 1000 customers in February:
- 63% choose to save with Triodos as they know how their money is being used
- Less than 5% feel negative or indifferent about saving with Triodos, most customers are satisfied, happy, content
- 51% trust Triodos to do the right thing
- 69% feel like they are doing the right thing by banking with Triodos
* Opinium Research carried out an online survey of 2,000 UK adults aged 18+ from 19th to 21st January 2011. Results have been weighted to nationally representative criteria.
Well, I wasn't polled or interviewed but I can say, as a green, an environmentalist, cheerleader of localism, organic food fan, ethics ambassador, supporter of social responsibility & sustainability etc etc etc that I feel 100% satisfied with the way Triodos Bank handle and invest my money.
Long may it continue